Contact IT Support

For immediate assistance, contact the IT Support team via:

• Phone: +880 1868 226 321
• Help Desk Portal: support.shikdarit.com

Common IT Issues and Solutions

1. Password Reset

• Visit the password reset portal: reset.example.com
• Follow the instructions to reset your password.
• If you cannot reset it, contact IT Support.

2. Internet Connectivity Issues

• Ensure your device is connected to Wi-Fi or Ethernet.
• Restart your modem and router.
• Check for service outages with your ISP.
• Contact IT if the issue persists.

3. Email Not Working

• Check if you are connected to the internet.
• Restart your email application.
• Clear the cache and update email settings.
• Contact IT Support if the problem continues.

4. Computer Running Slow

• Close unnecessary programs and restart the device.
• Check for updates and install them.
• Run a virus scan.
• Contact IT if the issue persists.

5. Software Installation Issues

• Ensure you have administrative privileges.
• Check system requirements before installation.
• Restart your computer and try again.
• Reach out to IT Support if the problem remains unresolved.

IT Security Best Practices

• Use strong passwords and enable multi-factor authentication.
• Do not share credentials with others.
• Beware of phishing emails and suspicious links.
• Regularly update software and operating systems.
• Lock your computer when away from your desk.

Hardware Support

For hardware-related issues:

• Verify cables and power connections.
• Restart the device.
• Report faulty hardware to IT Support for replacement or repair.

Remote Support

For remote assistance:

• Ensure remote desktop software is installed.
• Follow IT Support’s instructions for remote access.
• Securely close all sensitive documents before granting access.

Conclusion

This guide aims to help you troubleshoot common IT issues effectively. For further assistance, do not hesitate to contact IT Support.